Frequently Asked Questions

1. What services do you provide?

We provide visits up to 3 times a day for 30 minutes maximum 1 hour visit.
Pets Pal provides overnight pet care, from 6pm to 8am. Pets Pal provides a pet Taxi service to take pets to and from if necessary.

2. Do you provide Hotel pet sitting?

Yes, The Pet Pal sitter will come to your hotel room and meet with you and your pet prior to departure and stay with your pet until your return providing necessary care for your pet.

3. Will you be the person pet sitting my pets?

You will always be meeting your pet sitter before your departure. Free consultation will be set up at your convenience to make sure it’s a right fit.

4. Is the Pets Pal licensed, bonded and insured?

Yes, The Pets Pal is licensed in Santa Barbara, as well as bonded, and insured

5. How long has the Pets Pal been in business?

Pets Pals has been providing impeccable service in Santa Barbara since 2006.

6. What animals do you have experience with?

We have experience with all domestic animals, birds, horses, livestock and reptiles.

7. Have you had experience taking care of sick animals?

Yes, The Pets Pal Sitters have all completed First Aid classes. We give medications, including injections.

8. What happens in case of an emergency with my pet?

All pet sitters have pet First Aid Kits with them at all times for minor injuries. For major emergency cases Pets Pal will contact the owner and take the animal to the Vet listed on the Vet Release form.

9. What if I don’t make it back when I am supposed to?

The Pets Pals has a call home policy which states that in failure to contact your sitter upon arrival home, The Pet Sitter will continue to come take care of your pets and extra charges will apply.

10. Do you offer any discounted rates?

The Pets Pal offers some discounted rates to individual services only. We do not offer any discounts on the total of the invoice nor do we offer discounts to be applied on holiday services. Any discounts must be confirmed prior to booking and the invoice must be paid in full upon the first day of services.